Prince George’s County residents will now have a more centralized way to get questions answered for non-emergency inquiries.
A call center, CountyClick 3-1-1, opened this week with representatives ready to receive non-emergency citizen requests ranging from fixing potholes to alerting officials about blighted properties. Residents only have to dial 3-1-1 to be connected to an operator at the call center.
County Executive Rushern L. Baker said the center will offer a more streamlined way for residents to get information on county services.
“CountyClick 3-1-1 is a one-stop location that residents can call to get answers to questions and resolve non-emergency issues,” Baker said in a statement.
Prior to the call center, residents would have to call individual departments within county government for inquiries.
“Three-one-one was long overdue for our jurisdiction and I want to thank all the county agencies that heeded my call to action and worked together to streamline and bring into fruition this greatly needed service," Baker said. "This is an opportunity for our government to not only serve, but, most importantly, expedite matters of importance to our residents.”
The CountyClick 3-1-1 Call Center is open 7 a.m. to 7 p.m. Monday – Friday.